Question · Q4 2025
Josh Shan asked about the retention point, specifically if the cadence of contract renewals in 2026 differs from 2025, and inquired if the Major League Baseball dynamic would materially impact the Q1 2026 growth rate in addition to the calendar shift.
Answer
CEO John Zillmer characterized 2026 as a 'normal year' for contract renewals, with no high-impact items, and noted the successful retention and growth of Arizona State, a large higher education contract, in 2025. He confirmed that while Q1 2026 will have fewer MLB playoff games (only the Phillies advanced), the strong overall retention and net new business entering the year should offset this, making the calendar shift the main factor impacting Q1.
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