Joshua Mills's questions to Liberty Global Ltd (LBTYA) leadership • Q1 2024
Question
Joshua Mills of BNP Paribas Exane inquired about VodafoneZiggo's Net Promoter Scores (NPS) in the Netherlands, the source of fiber overbuild competition, and the specific impact of a billing system migration on VMO2's postpaid subscriber losses in the U.K.
Answer
Ritchy Drost, CFO of VodafoneZiggo, confirmed that NPS scores are gradually increasing for all brands, leading to positive scores. He attributed market competition primarily to aggressive pricing from players like Odido and Delta. For the U.K., Lutz Schüler, CEO of VMO2, acknowledged the postpaid net add weakness was partly due to a completed CRM system migration but did not disclose a specific number. Michael Fries, CEO of Liberty Global, added that he views the Q1 result as a 'blip' given consistent mobile contract growth since the JV's formation.