Question · Q3 2025
Joshua Riley asked about the moving parts influencing the small sequential decline in gross dollar retention, considering the recent price increase as a potential tailwind.
Answer
Caryn Seidman-Becker, CEO of Clear Secure, clarified that the 2023 price increases impact gross dollar retention over a 24-month period, with Q4 and Q5 having the greatest positive contribution. The 86.9% GDR was anticipated and in line with moderating impacts from 2023 pricing. She added that there's no material impact on retention from the July 1st price increases, and recent retention patterns are encouraging due to customer experience improvements.
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