Judy Zhang's questions to UP Fintech Holding (TIGR) leadership • Q2 2025
Question
Judy Zhang from Citi asked for an update on the company's operational run rate for the third quarter to date, focusing on trading volume, client assets, and new customer growth. She also inquired about the progress of the Hong Kong market expansion, the quality of local clients, and the potential impact of increased customer acquisition efforts on the Customer Acquisition Cost (CAC).
Answer
A company representative stated that Q3-to-date performance is satisfactory, with average monthly shares traded exceeding the Q2 average and client assets showing high single-digit growth. CFO John Zeng added that the company has stepped up its investment in Hong Kong, resulting in average net asset inflows of around $30,000 per new user and a 50% QoQ increase in total client assets in the region. He noted the CAC in Hong Kong is around $400+ with a healthy payback period of about two quarters, and it is expected to remain at this level.