Kaumil Gajrawala's questions to Petco Health & Wellness Company (WOOF) leadership • Q2 2025
Question
Kaumil Gajrawala of Jefferies Financial Group asked about the progress on the e-commerce channel's retooling and the inventory reduction efforts, questioning if those initiatives are now complete. He also inquired about the drivers behind the recent increase in Net Promoter Scores (NPS), noting the improvement seems early in the transformation process.
Answer
CEO Joel Anderson stated that the e-commerce improvement is just beginning, with a new leader focused on fundamentals like site speed and appointment scheduling. CFO Sabrina Simmons noted that while inventory was down 9.5%, they will pursue continuous improvement. Anderson attributed the higher NPS scores to a wide range of operational improvements and reinvestments in the store teams and experience, which are beginning to resonate with customers.