Question · Q4 2025
Kevin Chiang asked about the Environmental Solutions (ES) business, specifically how incremental margins might recover given strong cost control despite revenue pressures. He also inquired about the longer-term cost efficiency perspective from technology investments like the RISE platform and AI, considering the total cost of operations was below 58% in 2025.
Answer
CEO Jon Vander Ark expects strong incremental margins for ES as revenue recovers, noting that costs are being held and people retained in anticipation of future growth, despite current lower labor utilization. On technology, Mr. Vander Ark stated that cost improvements are expected to be in the nine figures over time, driven by efficiencies in routing (e.g., $4-5 million per minute of efficiency), back-office operations, call centers, and surgical pricing strategies that leverage AI to understand customer lifetime value.
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