Kevin Garrigan's questions to D-Wave Quantum Inc (QBTS) leadership • Q2 2025
Question
Kevin Garrigan of Rosenblatt Securities asked about customer retention rates and how renewing customers identify new applications for D-Wave's quantum annealer.
Answer
CFO John Markovich stated the retention rate is over 90% for the last four quarters. CEO Alan Baratz added that they have two customer types: 'do-it-yourself' users and larger enterprises engaged through professional services on multi-application roadmaps. He noted the Quantum Launchpad program helps convert DIY users to more structured, value-driven projects.