Question · Q4 2025
Kian Abouhossein asked for more detail on HSBC's tech stack, including whether the 20% of expenses on IT is still accurate, progress on cloud transformation, platform development, and data management. He also inquired about Commercial Real Estate (CRE) exposures, specifically China Stage 3 (18% coverage) and Hong Kong Stage 3 (14% coverage), asking about target coverage and provisions.
Answer
Group CFO Georges Elhedery confirmed roughly 20% of expenses on technology, detailing the demise of over 1,100 non-strategic applications. He described a mature cloud strategy focused on optimization and highlighted significant investment in generative AI across three workstreams: empowering colleagues, end-to-end process reengineering, and enhancing customer experience, all with a focus on safety and security. Group Chief Risk and Compliance Officer Pam Kaur stated that the 40 basis points ECL guidance for 2026 considers all portfolios, including residual China CRE (now <$1.5 billion) and Hong Kong CRE. She provided an update on Hong Kong CRE segments (residential near normalized, retail/office with pockets of distress) and noted that credit-impaired names with LTV over 70% stood at $1.9 billion with $900 million ECLs.
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