Kirishanthan Vijayarajah's questions to ING Groep NV (ING) leadership • Q1 2025
Question
Kirishanthan Vijayarajah of HSBC requested more color on the drivers of the 24% growth in insurance fees, including geographies and products. He also asked whether the recent strength in retail brokerage activity is sustainable or a temporary phenomenon.
Answer
CEO Steven van Rijswijk attributed the insurance fee growth to a multi-year strategic effort across all retail markets. On brokerage, he noted that while Q1 was strong, significant upside remains as most customers do not yet trade with ING, and the bank is confident in its ability to continue growing this business.