Question · Q3 2025
Leo Cheng with Deutsche Bank inquired about the historical reasons for ZKH Group's unprofitability and how the company plans to balance its new focus on profitability with necessary mid-to-long-term development investments.
Answer
Eric Chen, Founder, Chairman, and CEO, explained that early losses were strategic investments in infrastructure and core capabilities, typical for a startup. He stated ZKH is now entering a new phase focused on profitability, leveraging operating leverage with decreasing expense ratios and rising fulfillment gross margins. He cited a significant reduction in losses from RMB 910 million in 2021 to an estimated much narrower loss in 2025, with Q4 2025 projected to be profitable. He affirmed a commitment to 15-20% GMV growth, balancing expense control and efficiency with continued investment in R&D (product, digital, AI) and overseas expansion to ensure sustainable profitability and long-term growth.
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ZKH's earnings beat/miss a week before the call