Question · Q3 2025
Linda Tsai asked about the drivers of improved NOI margins in 2025, distinguishing between lower turnover and operating efficiencies, and the trajectory for these margins into 2026.
Answer
Chris Lau, Chief Financial Officer, attributed margin improvement to strong top-line performance (solid occupancy, high-threes spread growth) and effective expense control, aided by property tax timing. He stated that 2024 and 2025 exemplify the long-term opportunity to incrementally increase margins, expecting top-line growth to be inflationary-plus and expense growth to be at or below inflationary levels, leading to continued margin expansion. Lincoln Palmer, Chief Operating Officer, added that returns from the resident 360 program, including realigned maintenance functions for better decision-making and vendor accountability, and synergies between development and property management purchasing, are contributing to cost control.