Lisa Gill's questions to Teladoc Health Inc (TDOC) leadership • Q3 2024
Question
Lisa Gill inquired about the 2025 selling season for the Integrated Care segment, seeking clarity on the preliminary revenue growth outlook of flat to 2.5%. She asked for reasons behind the slightly lower client retention rate, details on the 'land and expand' opportunity, and whether the lower bookings were concentrated in the Chronic Care business.
Answer
Chief Executive Officer Chuck Divita explained that the primary headwind for bookings is from the health plan space, which is undergoing significant belt-tightening. He confirmed that the majority of bookings are in the Chronic Care Management (CCM) space, so the trends apply there as well. Chief Financial Officer Mala Murthy added that while the selling season is ongoing, the company has other levers for revenue growth beyond bookings, including driving member enrollment, increasing visit volume, and surgical pricing adjustments.