Liz Lee's questions to Waystar Holding Corp (WAY) leadership • Q3 2024
Question
Liz Lee's line asked about current trends in claim denial rates and how Waystar's platform helps providers manage and reconcile these denials.
Answer
CEO Matthew Hawkins explained that Waystar's software is designed to improve first-pass claim acceptance rates, thereby reducing denials. For claims that are denied, the company offers a denial and appeal management module. He also highlighted a new generative AI use case in development to further automate the appeals process, directly addressing this major client pain point.