Lucas Romanski's questions to American Well (AMWL) leadership • Q2 2025
Question
Lucas Romanski from TD Cowen, on for Charles Rhyee, sought clarification on the drivers behind the revised 2025 subscription revenue guidance and asked for details on the strategy to achieve cash flow from operations breakeven in 2026.
Answer
CFO & COO Mark Hirschhorn clarified that the guidance revision was due to the change in scope for the DHA contract extension, which excluded automated care and behavioral health programs for now. CEO Dr. Ido Schoenberg outlined the path to breakeven, emphasizing product focus, targeting key market segments, team restructuring with AI adoption, and shifting to a more efficient configurable platform model.