Luigi Minerva's questions to KKPNY leadership • Q1 2025
Question
Inquired about the measures being taken to reverse the decline in the consumer Net Promoter Score (NPS) and asked whether the Large Corporate & Enterprise (LCE) segment is still expected to achieve positive growth in 2025 despite a marginal decline in Q1.
Answer
The NPS dip was influenced by external media discussions and internal operational issues, but management is confident in its ability to improve the score. For the LCE segment, the company still expects small positive service revenue growth for the full year, with a turnaround anticipated in the second half. The current pressure is mainly on mobile ARPU, which is being offset by growth in other areas like IoT.