Question · Q3 2025
Mark DeVries asked for a follow-up on the credit outlook, specifically whether charge-offs would remain flat or increase given the year-over-year rise in delinquencies, even after accounting for changes in loan modification eligibility. He also questioned the marketing strategy and plans to re-accelerate origination growth for 2026.
Answer
CEO Jon Witter clarified that the majority of the year-over-year delinquency change is due to modification program term adjustments, with roll rates remaining consistent. He reaffirmed confidence in the long-term net charge-off metrics. Regarding originations, Jon Witter highlighted strong 6%+ growth, continuous marketing efficiency improvements, and strategic underwriting refinements, expressing optimism for continued growth and competition in the Plus Reform opportunity.