Maryanne Zhao's questions to Altice USA Inc (ATUS) leadership • Q4 2024
Question
Maryanne Zhao asked about potential video churn pressure resulting from the MSG network drop and inquired about broadband customer trends observed in the first quarter of the new year.
Answer
CEO Dennis Mathew declined to provide Q1 guidance but addressed the MSG situation by framing it as a customer-centric decision, stating that customers shouldn't be forced to pay for content they don't watch. He noted that over half of the one million customers they engaged with had not tuned into the programming. He highlighted the success of new, flexible video packages, which are saving customers money and have helped inflect the video attach rate for new subscribers upward.