Matt Dezort's questions to CSG Systems International Inc (CSGS) leadership • Q2 2025
Question
Matt Dezort of William Blair, on for Maggie, asked about the new business pipeline for the second half, the cause of elongated sales cycles, and the status of pricing and renewals with CSG's top two customers.
Answer
CEO Brian Shepherd reiterated that the sales pipeline remains strong but that cautious customer behavior and some reduction in discretionary spending are causing slightly lower growth, leading to the 2-3% revenue growth expectation. He confirmed a recent 'best ever' renewal with Comcast extending to 2030 with no price discount, and noted the Charter contract runs through about 2028. He emphasized that both top customers have grown at a 2.6% CAGR since 2017.