Question · Q1 2026
Matt Fylock (on behalf of Steven Sheldon) asked for clarification on whether Stride's platform issues were limited to the classroom experience or also affected administrative functions, the exact timing of when these issues started, and the company's roadmap for rectifying them.
Answer
CEO James Rhyu confirmed that the platform issues affected both customer-facing (courses, engagement) and back-office administrative functions, identifying them as two distinct platforms. He noted that the impact of these issues became apparent well into August, after the last earnings call. He outlined a roadmap of continuous fixes, with the biggest issues expected to be resolved in the next few months and ongoing improvements throughout the year and beyond.