Matt McCann's questions to SelectQuote Inc (SLQT) leadership • Q4 2025
Question
Matt McCann followed up on the topic of AI, asking for more detail on recent technological enhancements and specific examples of how AI is being integrated into the agent process. He also asked about capital allocation priorities, specifically how the company is balancing balance sheet improvements against potential acquisitions or expansions of its healthcare services platform.
Answer
Executives Bob and Bill provided detailed examples of AI usage. Bill explained that AI is used throughout the business, from initial recruiting and agent scoring to real-time QA coaching, analyzing the business block for recaptures, and refining plan scoring. CEO Tim Danker emphasized that the proof is in the results, pointing to three consecutive years of high senior margins. Regarding capital allocation, Tim Danker stated the immediate focus is on balancing growth with generating strong cash flow. CFO Ryan Clement reiterated that improving the capital structure is the current priority, which will set the stage for future growth.