Question · Q4 2025
Matthew Heimermann asked if the AI implemented in Ategrity's back office has contributed to reducing allocated or unallocated LAE costs within the claims organization. He also sought clarification on potential AI use cases in claims and a definition of what Ategrity considers 'back office' functions for AI deployment.
Answer
Justin Cohen, CEO, stated that AI has not yet been meaningfully deployed in claims, with the primary focus being on underwriting. Chris Schenk, President and Chief Underwriting Officer, identified processing incoming claims as a potential 'easy win' for AI in the future. Mr. Schenk defined 'back office' in this context as all processes before an account reaches an underwriter, including intake, data preparation, and pre-qualification, where AI is currently used for screening. He explained that the next phase involves embedding AI into underwriting workflows for risk assessment, from full automation to guiding underwriter judgment.
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