Maxime Gamperl's questions to Olo Inc (OLO) leadership • Q4 2024
Question
Maxime Gamperl asked about the current state of the management team following recent leadership changes and inquired about the opportunities and customer demand for incorporating AI technologies across Olo's product suite.
Answer
Noah Glass, Founder and CEO, expressed strong confidence in the management team, highlighting the new CTO's successful handling of record transaction volumes. He then framed the Olo Pay Card-Present launch as a strategic move that establishes Olo as the 'control point' versus POS systems. On AI, Glass explained it is already integral to all product suites for functions like kitchen optimization, fraud prevention, and personalized marketing, and is key to achieving a 'segment of one' for guest experiences.