Maya Neuman's questions to HP (HPQ) leadership • Q3 2025
Question
Maya Neuman noted a discrepancy between HP's enthusiasm for AI PCs and feedback from CIOs, asking for specific examples of industries, regions, or use cases driving adoption. She also inquired about Windows 11 refresh trends in the SMB segment and the potential for delays.
Answer
CEO Enrique Lores pointed to actual results, with AI PCs exceeding 25% of the mix a quarter ahead of plan. He cited growing software support from partners like Adobe and Zoom leveraging on-device NPUs as a key driver. He explained that companies are buying AI PCs now to future-proof their fleets. Regarding SMBs, he stated that adoption typically follows enterprise, consistent with past refresh cycles, representing a future growth opportunity.