Melanie Gonzalez's questions to Signet Jewelers Ltd (SIG) leadership • Q3 2025
Question
Melanie Gonzalez, on behalf of Lorraine Hutchinson, asked for a more detailed explanation of the ongoing digital integration issues, seeking to understand what new problems were identified and what steps remain to resolve them.
Answer
Executive Joan Hilson explained that while the initial API integration challenges are now resolved, the performance of the digital banners (James Allen and Blue Nile) was negatively impacted late in the quarter by the delayed completion of replatforming and aided search upgrades. She noted that while improvement was seen in November, a negative impact is still expected in Q4.