Meta Marshall's questions to Zoom Communications (ZM) leadership • Q2 2026
Question
Meta Marshall from Morgan Stanley asked how recent wins with vertical-specific AI Companion offerings are informing Zoom's understanding of customer needs beyond traditional use cases like summarization.
Answer
Founder & CEO Eric Yuan responded that early adopters are now seeking more advanced capabilities, leading them to the paid Custom AI Companion. This allows them to connect Zoom's AI to their own internal data indexes and use customized templates. He emphasized that this is a growing trend and teased further AI innovations for the upcoming Zoomtopia event.