Michael Infante's questions to NerdWallet Inc (NRDS) leadership • Q2 2025
Question
Michael Infante of Morgan Stanley asked for commentary on registered user engagement trends over the past six months. He also requested an explanation for the rationale behind transitioning to a new insurance platform partner.
Answer
CEO & Chairman of The Board, Tim Chen, explained that the value proposition for registered users remains strong, citing their 5x higher lifetime value (LTV), which increases with the adoption of more features. On the insurance platform, Chen clarified that insurance referrals typically use third-party marketplaces. NerdWallet switched partners to secure better economics and access different features that better suited the company's strategic needs, despite causing a temporary disruption.