Michiel Declercq's questions to KKPNY leadership • Q1 2025
Question
Asked for details on where the planned FTE reductions will occur, the potential for further reductions beyond 2025 from AI, and whether the expected convergence of B2C and B2B growth rates will be less than previously planned.
Answer
FTE reductions will occur in both customer-facing and indirect staff roles, driven by transformation programs, process simplification, and AI implementation, with potential for more reductions beyond 2025. Regarding growth rates, the mix has shifted from original plans: B2B is proving more resilient while B2C growth is tougher to achieve. However, the combined growth of both segments remains in line with the overall company plan.