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    Michiel Declercq

    Research Analyst at KBC Securities

    Michiel Declercq is an Equity Analyst at KBC Securities, specializing in coverage of publicly listed Belgian and European companies with a focus on postal, logistics, and retail firms such as bpost, JDE Peet's, and PostNL. He has delivered in-depth sector research and market updates, with his analyses often cited in major corporate earnings calls and investor events, reflecting strong engagement with the investment community. Beginning his analyst career at KBC Securities at the end of 2019, Declercq holds a current tenure since December 2019 and has built a profile for insightful financial analysis but no prior firms or official third-party performance rankings are publicly documented. His professional credentials include direct market research responsibilities for institutional clients in Brussels, although specific securities licenses or recognitions have not been publicly disclosed.

    Michiel Declercq's questions to KKPNY leadership

    Michiel Declercq's questions to KKPNY leadership • Q1 2025

    Question

    Asked for details on where the planned FTE reductions will occur, the potential for further reductions beyond 2025 from AI, and whether the expected convergence of B2C and B2B growth rates will be less than previously planned.

    Answer

    FTE reductions will occur in both customer-facing and indirect staff roles, driven by transformation programs, process simplification, and AI implementation, with potential for more reductions beyond 2025. Regarding growth rates, the mix has shifted from original plans: B2B is proving more resilient while B2C growth is tougher to achieve. However, the combined growth of both segments remains in line with the overall company plan.

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