Question · Q2 2021
An analyst from CICC, introduced as Mira Li, asked for an update on the CRM and SCRM business progress, the potential impact from policy changes in the online education sector, the reason for a slight decrease in active customers, and a gross margin breakdown by business segment.
Answer
CEO Changxun Sun, via an interpreter, reported a smooth integration of EliteCRM, which contributed over CNY 13 million in revenue. Executive Yipeng Li addressed the other points, stating the impact from the education sector (8% of revenue) is expected to be minor. The active customer decrease was due to removing very small, low-ROI clients, while large enterprise customer numbers grew. He provided Q2 gross margins: CPaaS at ~27%, CC at ~55-56%, and UC&C at ~52%.