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    Nathan Zaia

    Research Analyst at Morningstar

    Nathan Zaia's questions to WESTPAC BANKING (WEBNF) leadership

    Nathan Zaia's questions to WESTPAC BANKING (WEBNF) leadership • Q1 2022

    Question

    Nathan Zaia of Morningstar asked whether the recent surge in mortgage application volumes had led to a deterioration in loan approval turnaround times.

    Answer

    CEO Peter Francis King responded that while turnaround times were longer in mid-2021, they have since improved and are now 'pretty solid,' especially for simpler deals. He added that process improvements are currently being rolled out to the third-party broker channel to further enhance service levels.

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    Nathan Zaia's questions to WESTPAC BANKING (WEBNF) leadership • Q3 2020

    Question

    Nathan Zaia requested quantification of the improvement in mortgage application processing times and asked for more detail on how a potential final dividend would be determined, specifically whether it would be based on full-year or second-half earnings.

    Answer

    Acting CIO Gary Thursby confirmed a significant catch-up on the application backlog from April and May had occurred in June but did not provide specific numbers. CEO Peter Francis King stated that the final dividend decision would be made at the full year based on a holistic view of the business and its outlook, not tied to a specific metric or time period's earnings.

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