Neil Cataldi's questions to Marpai (MRAI) leadership • Q1 2025
Question
Neil Cataldi of Harbor Access inquired about Marpai's sales strategy for accelerating growth after lower-than-expected new business in Q1, the path to achieving cash flow positivity by year-end given the $3 million burn in the first quarter, and for more details on the new Empara Member Portal and its benefits.
Answer
Steve Johnson, an executive at Marpai, explained that the 2024 focus was on operational turnaround, with key sales staff hired mid-year. He anticipates off-cycle client wins in H2 2025, including new school districts, and a stronger January 2026 cycle. Regarding cash burn, Johnson cited upcoming savings from rationalizing vendors, ending legacy contracts, and driving operational efficiencies, noting a significant reduction in cash burn is expected in Q2. He described the Empara Portal as a unified, AI-powered application that allows members to get automated answers to benefit questions by searching plan documents, which reduces call center volume and improves customer service by providing agents with prior context if a call is needed.