Question · Q1 2025
Questioned the reasons for customer attrition beyond the divested business, the justification for bonus accruals in the quarter, and the compensation structure for the sales team.
Answer
Customer attrition has been isolated and primarily due to clients being acquired by companies with existing programs. Bonus accruals are based on an annualized forecast and will be trued up at year-end based on performance. The sales team is compensated via a commission plan, not bonuses.
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