Nuno Gontardo Vaz's questions to KKPNY leadership • Q1 2024
Question
Asked why B2C postpaid ARPU growth wasn't stronger despite CPI indexation, and inquired about the application of CPI to wholesale broadband and the flexibility to raise back-book prices above CPI.
Answer
Postpaid ARPU growth on committed revenue is strong, but overall ARPU is affected by lower out-of-bundle revenue from unlimited plans. Wholesale broadband price increases were minimal last year due to the timing of CPI measurement but are expected to be higher this year. Raising B2C prices above CPI allows customers to exit contracts, a factor KPN considers in its pricing decisions.