Ondrej Cabejšek's questions to ORANGE (FNCTF) leadership • Q1 2025
Question
Ondrej Cabejšek inquired about single-play mobile retention in France, asking if the decreasing churn despite a tough pricing environment was due to retention activities impacting ARPU, and about the new Wi-Fi 7 boxes, their competitive importance, and potential CapEx impact.
Answer
CEO Christel Heydemann clarified that the mobile-only ARPU impact is a consequence of the low-end market mix, not aggressive retention programs. She emphasized that churn focus and driving convergence are priorities. Regarding the new boxes, she stressed their importance for innovation and competitiveness but stated the associated CapEx is limited compared to network spend and is already factored into forecasts, with no change to CapEx discipline.