Paige on for Mike Matson's questions to iRhythm Technologies Inc (IRTC) leadership • Q4 2024
Question
An analyst on for Mike Matson requested an update on the Philippines global business services center, including key 2024 accomplishments, the 2025 roadmap, and its impact on financial efficiency.
Answer
CEO Quentin Blackford described the Philippines team as a 'real asset' that has grown to several hundred employees across numerous functions. He highlighted its dual benefit as a key financial efficiency lever and an enabler of 24/7 global operations. This initiative has been instrumental in reducing G&A expenses from over 50% of revenue to the low 40s, with a clear path for further improvement.