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    Palak Chandak

    Research Analyst at Citigroup

    Palak Chandak is an Equity Research Senior Associate at Citi, specializing in the software sector and supporting buy and sell-side research coverage for leading technology firms. His analytical work focuses on in-depth evaluation of listed software companies, drawing from experience underpinned by a Master of Business degree. Demonstrating strong expertise in sector analysis, Chandak's professional journey at Citi has included roles such as Credit Portfolio Analyst and has seen progressive responsibility in equity research. Equipped with advanced business education, he is recognized for his detailed sector insights and robust analytical skills in the financial industry.

    Palak Chandak's questions to DROPBOX (DBX) leadership

    Palak Chandak's questions to DROPBOX (DBX) leadership • Q2 2025

    Question

    Palak Chandak of Citigroup questioned the unchanged guidance for paying user decline despite recent churn outperformance and asked about the timeline, investment focus, and monetization plan for the upcoming Dash self-serve launch.

    Answer

    CFO Tim Regan stated that while FormSwift is performing well, it's still expected to account for about half of the guided 300,000 paying user decline for the year, with the rest from managed sales down-sells. Co-Founder & CEO Drew Houston added that the Dash self-serve version is planned for the second half of the year to unlock the self-serve base. Monetization will involve standalone subscriptions and add-on packages for existing FSS customers. Tim Regan clarified that Dash is not expected to contribute meaningfully to revenue growth in the near term.

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