Question · Q4 2025
Patrick Baumann asked about the drivers behind the headcount reduction at year-end and the outlook for headcount in fiscal 2026. He also sought perspective on current marketing spend levels and future investment needs to sustain core customer results, as well as details on the government shutdown's impact on federal sales and specific product categories experiencing price increases.
Answer
Martina McIsaac, President and COO, attributed headcount reduction to sales force optimization (removing underperformers, better territory design) and performance assessment across the operating system, leading to more effective coverage with fewer people. Erik Gershwind, CEO, stated Q1 marketing spend is up from fiscal 2025, with future levels fluid and dependent on returns from core customer growth. Ryan Mills, Head of IR, clarified that government exposure is about two-thirds federal, weighted towards military and defense, with Erik adding that the September-to-October pullback was primarily in federal, with some pockets seeing 50%-60% drops, expected to reverse. Erik noted higher inflation in products from China and steel-based items (fasteners, OEM, some safety), while U.S.-made private brands have been shielded.