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    Pete Christiansen • Citigroup Inc.

    Pete Christiansen's questions to Coinbase Global Inc (COIN) leadership

    Pete Christiansen's questions to Coinbase Global Inc (COIN) leadership • Q2 2025

    Question

    Pete Christiansen from Citigroup asked about Coinbase's customer service strategy, particularly in light of the recent data breach, and how the company's efforts in this area could improve user satisfaction.

    Answer

    President & COO Emilie Choi stated that the company is re-evaluating its BPO strategy, bringing more functions in-house, and investing heavily in AI and automation. CFO Alesia Haas confirmed the company is hardening its systems. CEO Brian Armstrong added that they have opened a new support office in Charlotte, NC, and issued a $25M bounty to aid law enforcement.

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    Pete Christiansen's questions to Coinbase Global Inc (COIN) leadership • Q2 2025

    Question

    Pete Christiansen from Citigroup inquired about Coinbase's customer service strategy, particularly in light of the recent data breach, and how the company's efforts in this area could improve user satisfaction levels.

    Answer

    President & COO Emilie Choi stated that the company is re-evaluating its BPO strategy, bringing more functions in-house, and increasing its focus on AI and automation while ensuring quality control. CFO Alesia Haas added that they are hardening systems and investing in platform security. CEO Brian Armstrong also mentioned the opening of a new customer support office in Charlotte, NC, and a bounty offered to help catch the threat actors.

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    Pete Christiansen's questions to Pagaya Technologies Ltd (PGY) leadership

    Pete Christiansen's questions to Pagaya Technologies Ltd (PGY) leadership • Q2 2025

    Question

    Pete Christiansen inquired about Pagaya's discussions with potential new bank partners, particularly large card issuers, regarding Buy Now, Pay Later (BNPL) capabilities. He also asked about the transformational impact of the recent successful bond offering.

    Answer

    Co-Founder and CEO Gal Krubiner confirmed strong interest from banks in growth collaborations like BNPL, noting a stabilizing regulatory environment and several signed term sheets. CFO Evangelos Perros described the bond offering as a pivotal, risk-reducing event that lowers debt costs, improves cash flow, simplifies the capital structure, and opens access to deeper institutional capital pools.

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