Peter Reed

Peter Reed sought insights into the demand for the AI Control Tower, whether buyers invest early in their AI journey or after reaching a certain maturity level, and the commercial ramp and materiality of this opportunity for ServiceNow.

Answer

President, CPO, and COO Amit Zavery explained that the AI Control Tower instantly resonates with customers due to concerns about control, security, trust, and regulatory requirements, leading to a 4x growth in its customer base this quarter. CEO Bill McDermott cited AstraZeneca as an example, using the AI Control Tower to manage and govern AI initiatives at scale, emphasizing its role in providing a single governance framework for ethical, compliant, and secure AI across the enterprise.

Peter Reed sought insights into the demand for the AI Control Tower, whether buyers invest early in their AI journey or after reaching a certain maturity level, and the commercial ramp and materiality of this opportunity for ServiceNow.

Answer

President, CPO, and COO Amit Zavery explained that the AI Control Tower instantly resonates with customers due to concerns about control, security, trust, and regulatory requirements, leading to a 4x growth in its customer base this quarter. CEO Bill McDermott cited AstraZeneca as an example, using the AI Control Tower to manage and govern AI initiatives at scale, emphasizing its role in providing a single governance framework for ethical, compliant, and secure AI across the enterprise.