Peter Sakon's questions to Pitney Bowes Inc (PBI) leadership • Q1 2025
Question
Peter Sakon from CreditSights requested specific metrics on SendTech churn, a quantification of new equipment placements, and the expected profitability impact from the upcoming July pricing adjustment in the Presort segment.
Answer
CEO Lance Rosenzweig explained that while the company doesn't report a specific churn metric, the strategy is to elongate cash flows, similar to a SaaS model. Executive Robert Gold added that cancellation rates are expected to mitigate post-IMI migration. Gold also stated that a breakdown of new equipment placements isn't provided but confirmed it remains a strong revenue component. Regarding the Presort pricing adjustment, Rosenzweig anticipates a 'modestly positive' impact, pending final approval.