Question · Q1 2026
Peter Saleh asked about the progress of throughput initiatives, specifically if being below the 4-minute service target is the ultimate goal, or if there's further opportunity for improvement and where throughput could reach in the next year.
Answer
Brian Niccol, Chairman and CEO, acknowledged great progress on throughput during peak hours but noted continued opportunity during non-peak times to get every transaction under four minutes. He emphasized that demand exists when speed and convenience are right, citing earlier opening hours and the positive impact of the 'Grow' program and increased partner reps on performance across all access modes (mobile, cafe, drive-thru, delivery).
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