Question · Q4 2025
Piyush Avasthy asked for a deeper dive into the decline in gross margins attributed to lower service and software margins, specifically inquiring about software margin performance, the impact of investments, and customer receptivity to new software offerings. He also sought clarification on the underlying demand environment and trends in the Americas, and its expected contribution to the 2026 guidance, given its softness in Q4.
Answer
CFO Nathan Winters clarified that the primary driver of the service and software margin impact was higher repair costs in the service portfolio due to the age of the install base, expecting it to level out in 2026. For software, he noted efforts to unify the platform to lower support costs and improve margins in the latter half of 2026 as revenue scales. CEO Bill Burns explained that North America's softness in Q4 was due to cycling larger order activity in TNL and retail from the prior year, not underlying demand issues, with strength in small and mid-sized businesses. He expressed confidence in the healthy pipeline and broad-based growth across all regions for 2026.
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