Question · Q3 2025
Ravi Shankar asked about RXO's AI investments, how the company sells its technology platform to customers, and how it differentiates itself in the brokerage space. He also sought clarification on whether the Q4 guidance assumes the current demand-supply equation holds, and if a looser supply side would lead to better gross margins.
Answer
Drew Wilkerson, Chairman and CEO of RXO, emphasized that their AI investments are focused on results for employees, customers, and carriers, highlighting improvements in pricing algorithms, carrier communication, and last-mile installation validation. Jared Weisfeld, Chief Strategy Officer, explained that the Q4 guidance midpoint assumes current market tightness sustains, while the low end anticipates further tightening without spot opportunities. The high end, however, could be achieved if market tightening leads to routing guide pressures and accretive spot opportunities, or if buy rates ease.