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    Ray Piccione

    Research Analyst at Morgan Stanley

    Ray Piccione is a Senior Vice President, Financial Advisor, and Senior Portfolio Management Director at Morgan Stanley based in Lisle, Illinois, specializing in comprehensive wealth management and personalized investment strategies for individuals and families. He leads The Piccione Group and holds a strong client-focused track record, though specific portfolio performance and rankings are not publicly detailed. Piccione has built his financial advisory career at Morgan Stanley, where he is both a registered investment adviser and broker, with a career start date after his initial FINRA registration in 2008. He holds FINRA Series 7 and 66 licenses, underpinning his credentials as an experienced financial services professional.

    Ray Piccione's questions to Portillo's (PTLO) leadership

    Ray Piccione's questions to Portillo's (PTLO) leadership • Q4 2024

    Question

    Ray Piccione provided detailed customer feedback on the drive-thru experience, asking what fundamental changes are being made to improve speed and address operational issues.

    Answer

    CEO Michael Osanloo acknowledged that drive-thru times are about 45 seconds slower than pre-COVID and that reclaiming this speed is a top priority. He addressed the specific operational feedback as an anomaly that is not standard procedure and noted that newer restaurants have design improvements like air curtains. He affirmed the goal is not just to return to previous speeds but to become faster than ever.

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