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Raymond

Director and Senior Equity Research Analyst at Barclays PLC

Raymond is a Director and Senior Equity Research Analyst at Barclays specializing in the coverage of the software sector, with a particular focus on leading technology companies such as Salesforce, ServiceNow, and Workday. He has built a reputation for delivering actionable investment insights, demonstrated by his consistently high success rates and strong average return metrics cited by platforms like TipRanks, where he ranks among top sector analysts. Raymond began his equity research career in the early 2010s after gaining experience at firms such as Credit Suisse and J.P. Morgan, before joining Barclays in 2018. He holds FINRA Series 7, 63, 86, and 87 licenses and is frequently recognized for his contributions to the industry, including receiving industry awards for accuracy and stock-picking performance.

Raymond's questions to Sprinklr (CXM) leadership

Question · Q2 2026

Raymond inquired about the timing for resolving challenged customer renewals and moving to a better cadence. He also asked about the evolving customer understanding and adoption of AI, specifically how Sprinklr's AI-native platform differentiates itself amidst numerous vendor offerings.

Answer

Rory Read, President and CEO, stressed that deep customer engagement, not just renewals, drives long-term stickiness, with positive trends expected in 3Q/4Q. He positioned Sprinklr's AI-native platform as deeply integrated into workflows and data for intelligent collaboration, differentiating it from competitors' more superficial AI offerings.

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