Question · Q2 2026
Raymond inquired about the timing for resolving challenged customer renewals and moving to a better cadence. He also asked about the evolving customer understanding and adoption of AI, specifically how Sprinklr's AI-native platform differentiates itself amidst numerous vendor offerings.
Answer
Rory Read, President and CEO, stressed that deep customer engagement, not just renewals, drives long-term stickiness, with positive trends expected in 3Q/4Q. He positioned Sprinklr's AI-native platform as deeply integrated into workflows and data for intelligent collaboration, differentiating it from competitors' more superficial AI offerings.