Question · Q2 2026
Reuben Garner inquired about the drivers behind MillerKnoll's second-quarter gross margin and revenue exceeding expectations, as well as the higher operating expenses. He also asked about the consistency of order rates in the Americas contract segment throughout the quarter, recent pipeline trends, and the potential impact of AI on customer demand and office design.
Answer
Kevin Veltman, Chief Financial Officer, attributed the better-than-expected gross margin to channel and product mix, along with strong pricing realization and tariff mitigation efforts. He noted that operating expenses were higher due to variable selling costs from sales over delivery, timing of expenses, and FX. Veltman also stated that order momentum was consistent across all three months of the quarter and continued into the new quarter at mid-single-digit rates, citing sequential improvements in external and internal measures post-tariff uncertainty. John Michael, President of North America Contract, added that previously slower markets like the Bay Area and Southern California are picking up, with strength in energy, professional services, and legal sectors, while public sector, pharma, and banking are slightly softer. Andi Owen, Chief Executive Officer, clarified that the impact of AI on actual workspaces is currently minimal but acknowledged future changes in productivity and work collaboration.
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