Richard Poland's questions to Guidewire Software Inc (GWRE) leadership • Q2 2025
Question
Richard Poland asked for details on the Q4 ARR seasonality, specifically the mix of net new versus backlog contribution. He also inquired which of the three core components (Policy, Claims, Billing) is most underpenetrated in the installed base.
Answer
CFO Jeff Cooper explained that this year's ARR from backlog is seeing very healthy year-over-year growth, a function of strong sales in prior years, and that ARR attrition is expected to be the lowest in years. CEO Mike Rosenbaum and CFO Jeff Cooper clarified that ClaimCenter has the most mature footprint, creating significant upsell opportunity for PolicyCenter. BillingCenter typically sells alongside PolicyCenter, making the standalone BillingCenter deal this quarter an interesting, though unusual, win.