Ricky Solomon's questions to authID (AUID) leadership • Q3 2024
Question
Asked for clarification on why Q4 revenue guidance is flat despite new customers going live, and questioned a $1.1 million de-booking of bARR, wondering if it was due to slower go-lives or incorrect usage estimates.
Answer
Executives explained that go-live delays are due to customer-side issues and AuthID prioritizes the partnership relationship. The revenue impact is a result of running out of time in 2024, with that revenue now expected in 2025. The positive ramp in usage only began in Q3. The bARR was reduced because the revenue ramp for the delayed customer will now likely occur after the standard 18-month window from signing.