Question · Q4 2025
Robert Cox inquired about the trend of Allstate's new business penalty relative to expectations and whether margins are normalizing quicker due to new applications growth. He also asked about the primary drivers of accelerated new applications growth within the independent agents (IA) channel.
Answer
CEO Thomas J. Wilson explained that increased pricing sophistication generally leads to a smaller new business penalty. He noted that growth in higher-risk (non-standard) business has a smaller penalty due to shorter policy durations, and expressed confidence in growing while maintaining target margins. CFO Jesse Edward Merten added that new business penalty is evaluated on a state-by-state basis, considering business mix and ASC rate reductions. Regarding the IA channel, Mr. Wilson highlighted the impact of Transformative Growth, including the acquisition of National General and expansion into non-standard business. Mr. Merten emphasized the balance across distribution channels and future efforts to engage independent agents in the middle market standard and preferred segments with the new Custom 360 product.
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