Robert Jones's questions to Serve Robotics Inc (SERV) leadership • Q3 2024
Question
Robert Jones requested a detailed walkthrough of Serve's strategic playbook for entering new markets, such as the upcoming Dallas expansion.
Answer
CEO Ali Kashani outlined a multi-step process: selecting markets using historical delivery data, securing local depots, deploying a field operations team, and onboarding merchants and customers through partners like Uber. He highlighted the low opt-out rates for both merchants and customers due to the value proposition.