Ryan Campbell's questions to TELUS International (Cda) (TIXT) leadership • Q1 2025
Question
Ryan Campbell, on for Ramsey El-Assal, asked about the recent sequential decline in headcount and the hiring outlook for the remainder of fiscal 2025, including the potential to reduce headcount in favor of AI.
Answer
Executive Jason Macdonnell confirmed there is an opportunity to reduce headcount as AI enhances human productivity. However, this is balanced by the need for agility to meet growth demands in different geographies and investments in new capabilities like engineering and LLM expertise during this 'investment year.' He stated the long-term goal is to improve revenue per team member and eventually see a net reduction in total team count through AI and operational efficiencies.